Last updated: 4 November 2026
Because of health and hygiene regulations, underwear has a different returns policy to other apparel.
Opened items
We cannot accept returns or exchanges for any opened pairs of underwear. We recommend trying one pair first before opening the rest of your order.
Unopened items
If you change your mind about an unopened, unused item in its original packaging, contact us within 30 days of delivery at support@kaivon.com.au with your order number. We will confirm eligibility and send return instructions. You are responsible for return shipping costs, and we recommend a tracked service for items over $75.
Faulty or incorrect items
If a product is faulty in any way, or is not what you ordered, contact us at support@kaivon.com.au and we will help resolve it. Returns are accepted for all Australian and international orders where products are found to be faulty, and we cover the cost of return shipping for faulty items. This is in addition to your rights under the Australian Consumer Law, which this policy does not limit.
Refunds
Once we have received and checked a returned item, we will process your refund to your original payment method.
Sale items
Sale and clearance items are final sale unless faulty.
Contact
support@kaivon.com.au