Who we are
KAIVON (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights, in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Last updated: 26 August 2026
Who we are
KAIVON is based in Wantirna South, Victoria, Australia. We are currently operating as a sole trader — our ABN will be added here once registration is complete. You can contact us at support@kaivon.com.au.
Information we collect
When you browse the site, create an account, place an order, or contact us, we may collect: your name, email address, postal and delivery address, phone number, order history, and payment information. Payment details are processed securely by our payment provider — we do not store your full card details. We also automatically collect standard technical data such as IP address, browser type and pages viewed, using Google Analytics and Meta Pixel.
How we use your information
We use your information to process and deliver your orders, communicate with you about your order, provide customer support, improve the site, and — only with your consent — send marketing communications such as promotions and product updates.
Cookies
The site uses cookies. See our Cookie Policy for details.
Sharing your information
We share information only where necessary to operate the site, including with our website host (Hostinger), our payment processor, and delivery partners including Australia Post. We do not sell your personal information to third parties.
Data security
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including HTTPS encryption and secure hosting.
Marketing and opting out
You can unsubscribe from marketing emails at any time using the link in any email we send, or by contacting us directly.
Access and correction
You can request access to, or correction of, the personal information we hold about you by contacting support@kaivon.com.au.
Complaints
If you have a concern about how we’ve handled your personal information, contact us at support@kaivon.com.au. If unresolved, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page.
Contact us
KAIVON · Unit 2, 89 Lewis Road, Wantirna South, VIC · support@kaivon.com.au