Last updated: 26 August 2026
Our Approach
KAIVON stands behind the quality of its products. This page covers what happens if something is wrong with an item you’ve received, separately from change-of-mind returns (see our Returns Policy) and your rights under the Australian Consumer Law, which nothing on this page limits.
What’s Covered
If a product has a manufacturing fault — for example stitching failure, fabric defect, or elastic/waistband failure under normal wear — within 6 months of purchase, contact us and we’ll assess it for a repair, replacement or refund.
What’s Not Covered
Normal wear and tear, damage from incorrect washing or care (see the care instructions on each product page), and damage from misuse aren’t covered under warranty.
How to Make a Claim
Email support@kaivon.com.au with your order number, a description of the fault, and a photo of the affected item. We’ll respond with next steps, which may include returning the item for assessment.
Your Consumer Law Rights
This warranty is in addition to, not instead of, the consumer guarantees under the Australian Consumer Law, which cannot be excluded. For a major failure you’re entitled to choose a refund or replacement.
Contact
support@kaivon.com.au