Last updated: 26 August 2026
Cancelling Before Dispatch
If you need to cancel an order, contact us at support@kaivon.com.au as soon as possible. If your order hasn’t been packed or shipped yet, we’ll cancel it and refund you in full.
After Dispatch
Once an order has been dispatched, we’re unable to cancel it — please refer to our Returns Policy instead once you receive it.
Cancellations by KAIVON
We may need to cancel an order — for example if an item is out of stock or there’s been a pricing error. If this happens, we’ll contact you and refund any payment taken in full.
Refund Timing
Approved cancellation refunds are processed to your original payment method within 5–10 business days.
Contact
support@kaivon.com.au