Quick answers on sizing, fabric, shipping and returns.
Sizing and fit
How do I choose my size?
Use our size guide and measure your waist (and hips for women). Our bamboo styles have a firmer fit, so if you are between sizes we recommend going one size up.
What fit should I expect?
Bamboo fabric has a firmer, supportive fit than cotton. It is designed to stay put through the day.
Fabric and care
What are your bamboo styles made from?
Our men’s and women’s bamboo underwear is 95% viscose derived from bamboo and 5% elastane. Read more on our bamboo page.
How should I wash them?
Wash before wear in a cold, gentle machine wash with similar colours. Do not soak or bleach, do not tumble dry, line dry without delay, and do not use fabric softeners or iron.
Packs and pricing
Can I mix and match colours?
Yes. On the product page choose Mixed colours, pick your pack size, then choose how many of each colour you want. Pricing is based on the total number of pairs, and the more you add the more you save.
Do pack savings apply across colours and sizes?
Pack pricing is based on the total number of pairs in your cart for that style, across colours and sizes.
Shipping
How long until my order ships?
Orders are processed within 3 business days. After dispatch, capital cities take approximately 3 to 5 business days and regional areas approximately 3 to 8 business days. Delivery times are estimates.
How much is shipping?
Free standard shipping applies to Australian orders of $100 or more. Otherwise a flat rate of $9.95 applies.
Do you ship internationally?
Yes, to selected countries. Rates and delivery times are shown at checkout.
Will I get tracking?
Yes. You will receive a tracking link by email once your order ships.
Returns and faults
What is your returns policy?
Because of health and hygiene regulations we cannot accept returns on opened pairs. Unopened, unused items in original packaging can be returned within 30 days of delivery. We recommend trying one pair first before opening the rest of your order. See our returns policy.
What if my item is faulty?
Contact us and we will help resolve it. Faulty items are covered, and we pay return shipping for faulty items. See warranty and claims.
Can I cancel my order?
Yes, before it is dispatched. Email support@kaivon.com.au as soon as possible. See order cancellation.
Contact
How do I contact you?
Email support@kaivon.com.au. We aim to respond within 1 to 2 business days.